Refund policy

Thank you for shopping at Lucky Girl Scoops! We strive to provide high-quality products, fast service, and a fun, exciting shopping experience. Because many of our items are surprise-style, cosmetic, or edible, certain refund rules must be followed for safety and hygiene reasons.

Please review our policy carefully before placing your order.

1. Eligibility for Refunds

1.1 Orders Not Yet Shipped

Refunds are ONLY available for orders that have not been shipped.
Once an order has entered processing, been packed, or has been given to the carrier, it is no longer eligible for a refunddue to hygiene and safety regulations.

1.2 Shipped Orders

Once an order is shipped, no refunds can be issued — including:

  • Surprise scoops

  • Beauty products

  • Candy items

  • Specialty themed scoops

  • Live scoop items

  • Limited-edition or holiday scoops

This is due to sanitary, edible, and personal-use product regulations.

1.3 Digital Products (FINAL SALE)

All digital products are 100% non-refundable, including:

  • E-books

  • Vendor lists

  • Printables

  • Guides

  • Planners

  • Digital courses

  • Digital bundles

Once purchased, no refunds, exchanges, or credits can be issued.

1.4 Incorrect Shipping Addresses

We ship to the exact address entered at checkout.
We are not responsible for:

  • Incorrect or incomplete addresses

  • Misspelled street names

  • Missing apartment numbers

  • Addresses entered with typos

Refunds cannot be issued for orders shipped to the wrong address provided by the customer.

2. Refund Request Process

2.1 How to Request a Refund (Unshipped Orders Only)

To request a refund for an order that has not been shipped, email us immediately at:
📧 support@luckygirlscoops.com

Include:

  • Full name

  • Order number

  • Email used at checkout

  • Reason for refund request

2.2 Required Verification

You may be asked to provide additional details to confirm ownership of the order.

2.3 Refund Method

Approved refunds will be issued back to the original payment method.

2.4 Bank Processing Times

Refunds may take 3–10 business days to appear depending on your payment provider.

3. Non-Refundable Items & Services

For safety and operational reasons, the following items/services are not eligible for refunds at any time:

3.1 Surprise Scoops & Physical Products

  • Lucky Beauty Scoops

  • Lucky Stationery Scoops

  • Lucky Lip Gloss Scoops

  • Sanrio Scoops

  • Limited Edition Scoops

  • Holiday or Seasonal Scoops

  • Mystery or themed items

  • Any scoop opened or tampered with

3.2 Edible Products

All candy items and edible Lucky Scoops are final sale for safety reasons.

3.3 Beauty & Cosmetic Items

Beauty and personal-use items cannot be returned, refunded, or exchanged once shipped.

3.4 Digital Products

ALL digital items = FINAL SALE.

3.5 Lucky Video Tickets

Video tickets are non-refundable unless we cancel or are unable to record/post.
If your order is scooped on live, you do not need a video ticket.

3.6 Special Requests

Refunds are not issued based on:

  • Unmet preferences

  • Not receiving a specific item

  • Disliking the items in your scoop

  • Request-related misunderstandings

Preferences are requests, not guarantees.

4. Damaged, Defective, or Incorrect Items

4.1 Reporting Window

You must report any damaged or incorrect item within 48 hours of delivery.

4.2 Required Evidence

To process a replacement or store credit, you must submit:

  • A photo of the entire order

  • Clear photos of the damaged/incorrect item

  • Photo of the packaging

  • Photo of the shipping label

4.3 Resolutions May Include:

  • Replacement

  • Store credit

  • Partial credit

Refunds for damaged items are not guaranteed.

5. Lost, Stolen, or “Delivered” Packages

5.1 Carrier-Confirmed Delivery

If the carrier marks a package delivered, it is considered fulfilled.
We cannot issue refunds or replacements for packages marked delivered.

5.2 If You Cannot Find Your Package

Please check:

  • Neighbors

  • Mailbox / parcel lockers

  • Porch / garage / side doors

  • Household members

  • Local post office

Carriers sometimes scan packages delivered before arrival.
Please allow 72 hours.

5.3 Stolen Packages

We are not responsible for stolen packages.
Customers must file a claim with the carrier.

6. Cancellations

6.1 Eligible Orders

Orders that have not been shipped may be cancelled.

6.2 Non-Eligible Orders

Orders already packed, processed, or shipped cannot be cancelled.

7. Chargebacks & Payment Disputes

We take fraudulent chargebacks seriously.
If a dispute is filed for an order that:

  • Was delivered

  • Was never reported to us as an issue

  • Was refused without contacting customer support

  • Used a correct address provided by the customer

—we will provide full documentation to the bank including:

  • Tracking confirmation

  • Order details

  • Customer communication

  • Policy agreement accepted at checkout

Customers who file fraudulent disputes may be restricted from future purchasing.

8. Contact Us

For questions about refunds, cancellations, or damaged items, please contact:
📧 support@luckygirlscoops.com

We are happy to assist and aim to respond within 24–48 business hours.